• Portail-csm.fr

Portail-csm has been my very first project. This french speaking blog aim to centralize some interviews I run with other Customer Success Managers and leaders, and evangelize Customer Success Management for anyone who wants/need to know more about this topic

Successful articles :

• Les outils en Customer Success
• Comment optimiser la communication avec ses clients

• Open Book of Customer Success

Open Book of Customer Success has been created during the first lock-down with Diana de Jesus, founder of KeeptheCustomer.com. It gather all resources that exists around the world regarding Customer Success Management (tool, resources, influencers, community, events...). We update this website on a regular basis.

• Meetup Planète Customer Success Paris (No longer run ☠️ )

This meetup group helps me to inform my parisian french speaking customer success colleagues about the events I am organizing. COVID-19 did not help this group but we are already more that 500 people over there !

I organized monthly events such as

• Customer Success Cafés : These events gather a small group of Customer Success Managers on a regular basis to discuss about a specific topic. This was empowered by CustomerSuccessNetwork
• Customer Success Learning : These events are all about enablement. They are a good exercise for Customer Success Managers as they need to "éducate" other Customer Success Managers about a specific Customer Success topic
• Customer Success Panels : 3 Customer Success leaders are invited on stage for one hour discussion to discuss their implementation and way of doing about a specific matter